Discover how the City of Toronto is revolutionizing public sector service delivery through innovative digital transformation. Marco Palermo shares insights on simplifying complex government processes, leveraging technology, and creating a more user-friendly experience for residents. Learn about their strategy to break down silos, integrate systems, and move beyond traditional bureaucratic approaches to deliver more efficient and accessible services.
Key topics include:
#GovTech #DigitalTransformation #CustomerExperience #PublicSectorInnovation #CityServices
Marco Palermo
City of Toronto
29 May 2025
30min 50sec
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