Join Michael OSS, VP of Solutions at Maximus, as he reveals groundbreaking strategies for revolutionizing public sector customer experience. Learn how advanced technologies, integrated platforms, and innovative approaches can dramatically improve citizen services, employee performance, and organizational efficiency. Discover real-world examples of digital transformation that put people at the center of government service delivery.
Key insights include:
– The evolution of citizen experience from efficiency to transformation
– Integrating technology across multiple service channels
– Leveraging AI and digital twins for smarter service delivery
– Improving employee experience to enhance customer satisfaction
– Practical approaches to modernizing legacy government systems
#CitizenExperience #PublicSectorInnovation #DigitalTransformation #CustomerService #GovernmentTech
Micheal Oss
Maximus
29 May 2025
30min 18sec
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